You can make the request to our CS team, but it is upon availability
If you received a refund for an item/order, it could’ve been due to a no-stock case, possible fraud detected, or by request. For more details, you can get in touch with our CS team, and they will be able to inform you.
You can log into your account to check your order’s status besides the update emails you’ll receive through the process.
We update your order step by step, till you have your package and are ready to dress in happiness. Unfulfilled – Your order is being prepared by our team. Fulfilled Tracking “Confirmed” – Your package is heading to the shipping company. Fulfilled Tracking “In Transit” – Your package is in transit and heading your way!
The delivery time will be calculated on the checkout page, according to the selected shipping method and delivery address. It is important to notice that the days are counted as business days and we are only able to honor the estimated delivery that we have available, not being possible to update for a faster one.
If your order is delayed and the tracking has no updates, there’s a chance your package was lost by the carrier. In this case, you can contact our CS team to find the best solution.
It is possible to edit the address in the order, the new address needs to be for the same country. You can also request to edit the size, depending on the availability and remove items from the order. For that, you can contact our CS team during our business hours. It is not guaranteed that we will be able to make the changes, but we’ll do our best to help! It is important to remember that if the order is already fulfilled, it is not possible to update it.
For US and European Union orders, all due taxes and duties are included in the final price on the checkout page. You won’t be charged for any extra taxes after completing the order on our website. For other countries, please contact us at hello@farmrio.com for further information.
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