Farm Rio Help Center

Returns and exchanges Europe https://returns.farmrio.eu • Returns received postmarked after 30 days from the original purchase date will be automatically reshipped to the customer upon receipt at our warehouse. We don’t accept returns after 30 days from the original purchase date. • Unworn, unwashed, undamaged pieces with original tags attached are eligible for a return or an exchange. • We offer free returns and exchanges. • Please note that we only exchange an item once. After exchanging it, you can only return it and receive a refund for the full amount paid for the item. • Exchanged items in-store cannot be returned nor exchanged again. • After opening a return, you can’t add or remove products. In this case, you should contact our CS Team so we can address your case. • Any duties and taxes paid are nonrefundable. • It is necessary to show the receipt of the purchase or present the order’s number. • Discounts cannot be combined with any other offer. Returns UK https://www.farmrio.eu/apps/returns • International orders can only be returned, we do not make exchanges for International orders. •There is a fee for international returns that will be deducted from your refund when it is processed. • Any duties and taxes paid are nonrefundable.

Return processing might take between 15 business days upon delivery at our warehouse, then it can take up to 10 business days for your bank to post the refund to your account. 

Yes, you just need your receipt to apply the information required.

If an item did not work or you need to call another style yours, there are some links you can use: For US orders - https://returns.farmrio.com/. For EU orders - https://returns.farmrio.eu/#/. For UK orders - https://www.farmrio.uk/apps/returns. For the other countries (international orders) - https://web.global-e.com/returns/portal/oQHc, we don't have exchanges for international orders We launched farmrio.uk starting March 18, 2024. For purchases made before this date on farmrio.eu, please use https://www.farmrio.eu/apps/returns Don't forget to check out our latest collection on farmrio.uk for unique designs to dress in happiness with us!

Our refunds can only be made on the original payment method. Refunds to expired or canceled cards are handled by your bank or credit card issuer and, in most cases, credited automatically to your replacement card. 

Once you start a return, our system will automatically create an instant voucher that can be used in your next purchase. Since it's optional, it's up to you to use the full amount or just part of it. If it is not used or fully used, after we process the return, you’ll be refunded on the original payment method.  

You can access the return’s link for the correspondent country and inform the details, choosing to return for a voucher or exchange the item. 

To make the return/exchange process faster and guarantee your refund, all items must be marked on the label taped to the box. If you need to take an item out or include it you can contact our Customer Service by e-mail (hello@farmrio.eu), and we will help you to solve it. 

Our return or exchange labels cannot be edited, but you can contact our Customer Service by e-mail (hello@farmrio.eu), and we will help you to solve it.  

Exchanges can only be made once for an item, after that only the return will be available.